Terms of Service

Last updated: 26/02/2026

These Terms set out the rules for using SmartTranslate.ai (the "Service") by individuals and business entities. These Terms apply both to publicly available features (e.g. the informational page, waiting list) and to features that require an account (if available).

1. General provisions and acceptance of the Terms

  • By using the Service, you enter into an agreement with the Administrator for the provision of electronic services and accept these Terms.
  • If you do not accept the Terms, do not use the Service.
  • If you use the Service on behalf of a company or organisation, you confirm that you are authorised to act on its behalf and to bind it to these Terms.
  • The Administrator may make the Service available in a test version (beta), with limited features and availability.

2. Definitions (summary)

  • "Administrator" - the entity operating the SmartTranslate.ai Service.
  • "User" - a person using the Service.
  • "Account" - the User account in the Service, if registration/login is made available.
  • "Content" - data entered or sent by the User to the Service, including text and documents for translation, as well as translation settings/profile.
  • "Pricing" / "Plan" - information about the available ways of using the Service, limits and fees, published in the Service (e.g. on the pricing page).

3. Service description and scope

  • The Service enables translation of content and, depending on the Plan, documents using artificial intelligence models and translation profile settings (e.g. industry, style, tone, formality).
  • AI-generated results may contain errors, omissions, inaccuracies or inappropriate wording and may require human review.
  • The Service does not constitute certified translation services or legal, medical, financial or other professional advice.
  • The Administrator may introduce, modify or withdraw Service features (including plans, limits and supported formats) in accordance with the rules described in the section on changes to the Terms.

4. Account, login and security

  • Account creation and login may be handled through a third-party authentication provider (Clerk).
  • Access to login may be temporarily restricted (e.g. to a selected group of users only).
  • The User is responsible for keeping login credentials confidential and for actions carried out through their Account.
  • If unauthorised access to the Account is suspected, the User should notify the Administrator without delay.

5. User Content and rights

  • The User retains all rights to their Content. The Administrator does not acquire ownership rights to the User's Content.
  • The User grants the Administrator a non-exclusive licence necessary to provide the service, including processing, analysis, transformation, translation, technical storage and making results available to the User (e.g. the translated file).
  • The User confirms that they have the rights and legal basis to submit Content to the Service (including personal data of third parties, if present in the Content) and that the Content does not infringe any law or third-party rights.
  • The User is responsible for how the translation results are used and for ensuring they comply with applicable law and industry requirements.

6. Permitted use and prohibitions

  • The Service may be used only in accordance with the law and with respect for the rights of third parties.
  • It is prohibited to submit Content that is illegal, infringes copyright, personal rights, legally protected secrets or other third-party rights.
  • It is prohibited to use the Service to create or distribute harmful content (e.g. malware, phishing), or to bypass the Service's security measures.
  • It is prohibited to use the Service excessively, automatically or in a disruptive manner in a way that may affect its stability (e.g. scripts, bots) without the Administrator's prior consent.
  • The Administrator may use security and abuse-prevention mechanisms (e.g. limits, rate limiting) and may suspend access in the event of violations.

7. Plans, limits, fees and billing (if applicable)

  • The Service may offer different Plans, including free and paid options, with different limits (e.g. character limits per period, available file formats, retention period for translation history).
  • The current description of Plans and prices is available in the Pricing section of the Service. If there is any discrepancy between the Pricing page and promotional materials, the Pricing page and these Terms shall prevail.
  • The Administrator may introduce payments, subscriptions, invoicing or billing for business/Enterprise plans. Details (including taxes, invoices and cancellation terms) will be communicated in the Service or during the purchase process.
  • If the laws applicable to the User provide special consumer rights (e.g. the right to cancel), the Administrator respects them to the extent required by law.

8. Privacy and data

  • We describe the rules for processing personal data in the Privacy Policy, and the rules for cookies in the Cookie Policy (available in the Service).
  • By using the Service, you acknowledge that Content may contain personal or confidential data - before submitting it, make sure you have the right and lawful basis to do so.
  • The Administrator may use technical data (e.g. IP address, user agent) for security purposes and to prevent abuse, in accordance with the Privacy Policy.

9. Service availability and support

  • The Administrator makes reasonable efforts to keep the Service operating properly, but does not guarantee uninterrupted availability or error-free operation.
  • The Administrator may carry out maintenance work, updates and technical interruptions.
  • The scope of technical support may depend on the Plan. General enquiries: privacy@smarttranslate.ai.

10. Liability and disclaimers

  • To the fullest extent permitted by law, the Administrator is not liable for decisions made on the basis of results obtained from the Service, or for indirect damages (e.g. lost profits), unless mandatory law provides otherwise.
  • The User is responsible for verifying the results, especially in legal, medical, financial, safety or other critical use cases.
  • The Administrator does not guarantee that the results will be free from errors or that they will meet all of the User's expectations.

11. Consumers (EU) - right of withdrawal and complaints (if applicable)

  • If you are a consumer in the EU/EEA, you may have special rights under consumer rights law and the rules on digital services and digital content.
  • For digital services, if you consent to performance starting before the withdrawal period expires and are informed of the consequences, you may lose your right of withdrawal for the part of the service already performed - in accordance with the law.
  • Complaints or reports relating to the Service may be sent to: privacy@smarttranslate.ai (please describe the issue and provide contact details).

12. Suspension and termination of use

  • The Administrator may suspend or restrict access to the Service if the User breaches the Terms, the law or the security of the Service, or in the event of suspected abuse.
  • The User may stop using the Service at any time. If the option to delete the Account is available, the User may use it or contact the Administrator.

13. Changes to the Terms

  • The Administrator may change the Terms for important reasons, such as changes in the law, security, Service functionality, providers or billing rules.
  • The current version of the Terms is published in the Service together with the date of the last update. Significant changes affecting Accounts or paid plans (if available) will be communicated in an appropriate manner.

14. Governing law and final provisions

  • These Terms are governed by the law applicable at the Administrator's registered office, subject to mandatory consumer protection provisions.
  • Any disputes will be resolved by the courts competent for the Administrator's registered office, unless mandatory law provides otherwise.
  • If any provision of these Terms is found to be invalid, the remaining provisions shall remain in force.

15. Contact

  • For legal, compliance and privacy matters: privacy@smarttranslate.ai.