Terms of Service

Last updated: 26/02/2026

These Terms set out the rules for using SmartTranslate.ai (the "Service") by individuals and business entities. These Terms apply both to publicly available features (e.g. the information page, waitlist) and to features that require an account (if available).

1. General provisions and acceptance of the Terms

  • By using the Service, you enter into an electronic services agreement with the Administrator and accept these Terms.
  • If you do not accept the Terms, do not use the Service.
  • If you use the Service on behalf of a company/organisation, you confirm that you are authorised to act on its behalf and bind it to these Terms.
  • The Administrator may provide the Service in a test (beta) version, with limited features and availability.

2. Definitions (summary)

  • "Administrator" - the entity operating the SmartTranslate.ai Service.
  • "User" - a person using the Service.
  • "Account" - the User's account in the Service, if registration/login functionality is available.
  • "Content" - data entered or uploaded by the User to the Service, including text and documents for translation, as well as translation settings/profile.
  • "Pricing" / "Plan" - information about the available ways to use the Service, limits and fees, published in the Service (e.g. on the pricing page).

3. Service description and scope

  • The Service enables the translation of content and, depending on the Plan, documents using artificial intelligence models and translation profile settings (e.g. industry, style, tone, formality).
  • AI-generated results may contain errors, omissions, inaccuracies or unsuitable wording and may need to be reviewed by a person.
  • The Service is not a sworn translation service or legal, medical, financial or other professional advice.
  • The Administrator may introduce, modify or withdraw Service features (including plans, limits and supported formats) in line with the rules described in the section on changes to the Terms.

4. Account, login and security

  • Account creation and login may be handled using an external authentication provider (Clerk).
  • Access to login may be temporarily restricted (e.g. to a selected group of users only).
  • The User is responsible for keeping login details confidential and for actions carried out through their Account.
  • If unauthorised access to the Account is suspected, the User should notify the Administrator immediately.

5. User Content and rights

  • The User retains all rights to their Content. The Administrator does not acquire ownership rights to the User's Content.
  • The User grants the Administrator a non-exclusive licence necessary to provide the service, including processing, analysis, transformation, translation, technical storage and making results available to the User (e.g. the translated file).
  • The User confirms that they have the rights and legal basis to submit the Content to the Service (including any personal data of third parties, if present in the Content) and that the Content does not infringe the law or the rights of third parties.
  • The User is responsible for how the translation results are used and for ensuring they comply with the law and industry requirements.

6. Permitted use and prohibited activities

  • The Service may only be used in accordance with the law and with respect for the rights of third parties.
  • It is prohibited to upload illegal Content or Content that infringes copyright, personal rights, legally protected secrets or other third-party rights.
  • It is prohibited to use the Service to create or distribute harmful content (e.g. malware, phishing), or to bypass the Service's security measures.
  • It is prohibited to use the Service excessively, automatically or in a disruptive way that may affect its stability (e.g. scripts, bots) without the Administrator's prior consent.
  • The Administrator may use security and abuse-prevention measures (e.g. limits, rate limiting) and may suspend access in the event of violations.

7. Plans, limits, fees and billing (if applicable)

  • The Service may offer different Plans (including free and paid) with varying limits (e.g. character limits per period, available file formats, retention period for translation history).
  • The current description of Plans and prices is available in the Service's Pricing page. If there is any discrepancy between the Pricing page and promotional materials, the Pricing page and these Terms prevail.
  • The Administrator may introduce payments, subscriptions, invoicing or billing for business/Enterprise plans. Details (including tax, invoices and cancellation terms) will be communicated in the Service or during the purchase process.
  • If the laws applicable to the User provide specific consumer rights (e.g. a right to cancel), the Administrator will respect them to the extent required by law.

8. Privacy and data

  • The rules for processing personal data are described in the Privacy Policy, and the cookie rules are described in the Cookie Policy (available in the Service).
  • By using the Service, you acknowledge that Content may contain personal or confidential data - before uploading it, make sure you have the right and legal basis to do so.
  • The Administrator may use technical data (e.g. IP address, user agent) for security and abuse prevention purposes, in accordance with the Privacy Policy.

9. Service availability and support

  • The Administrator makes reasonable efforts to keep the Service working properly, but does not guarantee uninterrupted availability or error-free operation.
  • The Administrator may carry out maintenance, updates and technical outages.
  • The scope of technical support may depend on the Plan. General enquiries: privacy@smarttranslate.ai.

10. Liability and exclusions

  • To the fullest extent permitted by law, the Administrator is not liable for decisions made on the basis of results obtained from the Service or for indirect losses (e.g. lost profits), unless mandatory law provides otherwise.
  • The User is responsible for verifying results, especially in legal, medical, financial, security or other critical uses.
  • The Administrator does not guarantee that the results will be free from errors or that they will meet all of the User's expectations.

11. Consumers (EU) - cancellation rights and complaints (if applicable)

  • If you are a consumer in the EU/EEA, you may have specific rights under consumer protection and digital services/content laws.
  • For digital services, if you consent to the service beginning before the cancellation period ends and are informed of the consequences, you may lose your right to cancel for the part of the service already provided - in accordance with the law.
  • Complaints or reports relating to the Service may be sent to: privacy@smarttranslate.ai (please describe the issue and provide contact details).

12. Suspension and termination of use

  • The Administrator may suspend or restrict access to the Service if the User breaches the Terms, the law or the Service's security, or where abuse is suspected.
  • The User may stop using the Service at any time. If the option to delete the Account is available, the User may use it or contact the Administrator.

13. Changes to the Terms

  • The Administrator may change these Terms for good reason, such as changes in law, security, Service functionality, providers or billing rules.
  • The current version of the Terms is published in the Service together with the date of the latest update. Significant changes affecting Accounts or paid plans (if available) will be communicated appropriately.

14. Governing law and final provisions

  • These Terms are governed by the law applicable at the Administrator's registered office, subject to mandatory consumer protection laws.
  • Disputes will be resolved by the courts competent for the Administrator's registered office, unless mandatory provisions state otherwise.
  • If any provision of these Terms is found to be invalid, the remaining provisions will remain in force.

15. Contact

  • For legal, compliance and privacy matters: privacy@smarttranslate.ai.