Terms of Service

Last updated: 26/02/2026

These Terms of Service set out the rules for using SmartTranslate.ai ("Service") by individuals and businesses. These Terms apply both to publicly available features (e.g. the information page, waitlist) and to features that require an account, if available.

1. General provisions and acceptance of the Terms

  • By using the Service, you enter into an agreement with the Operator for the provision of electronic services and accept these Terms.
  • If you do not accept the Terms, do not use the Service.
  • If you use the Service on behalf of a company/organisation, you confirm that you are authorised to act on its behalf and bind it to these Terms.
  • The Operator may provide the Service in a test (beta) version, with limited features and availability.

2. Definitions (summary)

  • "Operator" - the entity operating the SmartTranslate.ai Service.
  • "User" - a person using the Service.
  • "Account" - the User's account in the Service, if registration/login functionality is available.
  • "Content" - data entered or sent by the User to the Service, including text and documents for translation, as well as translation settings/profile.
  • "Pricing" / "Plan" - information about the available ways to use the Service, limits and fees, published in the Service (e.g. on the pricing page).

3. Service description and scope

  • The Service enables translation of content and, depending on the Plan, documents using artificial intelligence models and translation profile settings (e.g. industry, style, tone, formality).
  • AI-generated results may contain errors, omissions, inaccuracies or inappropriate wording and may require human review.
  • The Service does not constitute certified translation services or legal, medical, financial or other specialist advice.
  • The Operator may introduce, modify or withdraw Service features (including plans, limits and supported formats) in accordance with the rules described in the section on changes to the Terms.

4. Account, sign-in and security

  • Account creation and sign-in may be handled using an external authentication provider (Clerk).
  • Access to sign-in may be temporarily restricted (e.g. to a selected group of users only).
  • The User is responsible for keeping login details confidential and for actions carried out through their Account.
  • If unauthorised access to the Account is suspected, the User should notify the Operator immediately.

5. User Content and rights

  • The User retains rights to their Content. The Operator does not acquire ownership rights to User Content.
  • The User grants the Operator a non-exclusive licence necessary to provide the service, including processing, analysis, transformation, translation, technical storage and making results available to the User (e.g. the translated file).
  • The User confirms that they have the rights and legal basis to submit the Content to the Service (including personal data of third parties, if present in the Content) and that the Content does not infringe the law or third-party rights.
  • The User is responsible for how the translation results are used and for ensuring their compliance with the law and industry requirements.

6. Permitted use and prohibited actions

  • The Service may be used only in accordance with the law and with respect for third-party rights.
  • It is prohibited to submit illegal Content that infringes copyright, personal rights, legally protected secrets or other third-party rights.
  • It is prohibited to use the Service to create or distribute harmful content (e.g. malware, phishing), as well as to bypass the Service's security measures.
  • It is prohibited to use the Service excessively, automatically or in a disruptive way that may affect its stability (e.g. scripts, bots) without the Operator's prior consent.
  • The Operator may use security and abuse-prevention mechanisms (e.g. limits, rate limiting) and may suspend access in the event of violations.

7. Plans, limits, fees and billing (if applicable)

  • The Service may offer various Plans (including free and paid ones) with different limits (e.g. character limits over a period, available file formats, retention period for translation history).
  • The current description of the Plans and prices is available in the Pricing section of the Service. If there is any discrepancy between the Pricing and promotional materials, the Pricing and the provisions of these Terms shall prevail.
  • The Operator may introduce payments, subscriptions, invoicing or settlements for business/Enterprise plans. Details (including taxes, invoices and cancellation terms) will be communicated in the Service or during the purchase process.
  • If the laws applicable to the User provide special consumer rights (e.g. the right to withdraw), the Operator will respect them to the extent required by law.

8. Privacy and data

  • Rules on the processing of personal data are described in the Privacy Policy, and cookie rules are described in the Cookie Policy (available in the Service).
  • By using the Service, you acknowledge that Content may contain personal or confidential data - before submitting it, make sure you have the right and legal basis to do so.
  • The Operator may use technical data (e.g. IP address, user agent) for security and abuse prevention purposes, in accordance with the Privacy Policy.

9. Service availability and support

  • The Operator makes reasonable efforts to keep the Service working properly, but does not guarantee uninterrupted availability or error-free operation.
  • The Operator may carry out maintenance work, updates and technical interruptions.
  • The scope of technical support may depend on the Plan. General contact: privacy@smarttranslate.ai.

10. Liability and disclaimers

  • To the fullest extent permitted by law, the Operator is not liable for decisions made on the basis of results obtained from the Service or for indirect damages (e.g. loss of profits), unless mandatory law provides otherwise.
  • The User is responsible for verifying the results, especially in legal, medical, financial, security or other critical uses.
  • The Operator does not guarantee that the results will be free from errors or meet all of the User's expectations.

11. Consumers (EU) - right of withdrawal and complaints (if applicable)

  • If you are a consumer in the EU/EEA, you may have special rights under consumer law and laws governing digital services and digital content.
  • For digital services, if you consent to the service starting before the withdrawal period ends and are informed of the consequences, you may lose the right of withdrawal for the service already performed, in accordance with the law.
  • Complaints or reports regarding the Service may be sent to: privacy@smarttranslate.ai (describe the issue and provide contact details).

12. Suspension and termination of use

  • The Operator may suspend or restrict access to the Service if the User violates the Terms, the law or the Service's security, as well as in the event of suspected abuse.
  • The User may stop using the Service at any time. If an account deletion feature is available, the User may use it or contact the Operator.

13. Changes to the Terms

  • The Operator may change the Terms for important reasons, such as changes in the law, security, Service functionality, providers or billing rules.
  • The current version of the Terms is published in the Service together with the date of the last update. Significant changes affecting Accounts or paid plans, if available, will be communicated appropriately.

14. Governing law and final provisions

  • These Terms are governed by the law applicable to the Operator's registered office, subject to mandatory consumer-protection laws.
  • Disputes will be resolved by the courts having jurisdiction over the Operator's registered office, unless mandatory law provides otherwise.
  • If any provision of these Terms is found to be invalid, the remaining provisions shall remain in force.

15. Contact

  • For legal, compliance and privacy matters: privacy@smarttranslate.ai.