Terms of Service

Last updated: 26/02/2026

These Terms of Service set out the rules for using SmartTranslate.ai (the "Service") by private individuals and business entities. The Terms apply both to publicly available features (e.g. the information page, waiting list) and to features that require an account (if available).

1. General provisions and acceptance of the Terms

  • By using the Service, you enter into an agreement with the Operator for the provision of electronic services and accept these Terms.
  • If you do not accept the Terms, do not use the Service.
  • If you use the Service on behalf of a company/organisation, you represent that you are authorised to act on its behalf and to bind it to these Terms.
  • The Operator may provide the Service in a test (beta) version, with limited features and availability.

2. Definitions (summary)

  • "Operator" - the entity operating the SmartTranslate.ai Service.
  • "User" - a person using the Service.
  • "Account" - the User's account in the Service, if registration/login functionality is provided.
  • "Content" - data entered or submitted by the User to the Service, including text and documents for translation as well as translation settings/profile.
  • "Pricing" / "Plan" - information about the available ways to use the Service, limits and fees, published in the Service (e.g. on the pricing page).

3. Description and scope of the service

  • The Service enables translation of content and, depending on the Plan, documents using artificial intelligence models and translation profile settings (e.g. industry, style, tone, formality).
  • AI-generated results may contain errors, omissions, inaccuracies or inappropriate wording and may require human review.
  • The Service does not constitute certified translation services or legal, medical, financial or other professional advice.
  • The Operator may introduce, modify or withdraw Service features (including plans, limits and supported formats) in line with the rules described in the section on changes to the Terms.

4. Account, login and security

  • Account creation and login may be carried out using a third-party authentication provider (Clerk).
  • Access to login may be temporarily restricted (e.g. only for a selected group of users).
  • The User is responsible for keeping login details confidential and for actions taken through their Account.
  • If unauthorised access to the Account is suspected, the User should notify the Operator without delay.

5. User content and rights

  • The User retains rights to their Content. The Operator does not acquire ownership rights to the User's Content.
  • The User grants the Operator a non-exclusive licence necessary to provide the service, including processing, analysis, transformation, translation, technical storage and making the results available to the User (e.g. the translated file).
  • The User represents that they have the rights and basis to submit the Content to the Service (including personal data of third parties, if present in the Content) and that the Content does not infringe any law or third-party rights.
  • The User is responsible for how the translation results are used and for ensuring they comply with the law and industry requirements.

6. Permitted use and prohibitions

  • The Service may be used only in accordance with the law and with respect for third-party rights.
  • It is prohibited to submit illegal Content that infringes copyright, personal rights, legally protected confidential information or any other third-party rights.
  • It is prohibited to use the Service to create or distribute harmful content (e.g. malware, phishing), as well as to bypass the Service's security measures.
  • It is prohibited to use the Service excessively, automatically or in a disruptive manner in a way that may affect its stability (e.g. scripts, bots) without the Operator's prior consent.
  • The Operator may use security and abuse-prevention mechanisms (e.g. limits, rate limiting) and may suspend access in the event of violations.

7. Plans, limits, fees and billing (if applicable)

  • The Service may offer different Plans (including free and paid) with varying limits (e.g. character limits per period, available file formats, translation history retention period).
  • The current description of Plans and prices is available in the Pricing section of the Service. In the event of any discrepancy between the Pricing information and promotional materials, the Pricing information and the provisions of these Terms shall prevail.
  • The Operator may introduce payments, subscriptions, invoicing or billing for business/Enterprise plans. Details (including taxes, invoices and cancellation terms) will be communicated in the Service or during the purchase process.
  • If the laws applicable to the User provide specific consumer rights (e.g. the right of withdrawal), the Operator will respect them to the extent required by law.

8. Privacy and data

  • We describe the rules for processing personal data in the Privacy Policy, and the rules for cookies in the Cookies Policy (available in the Service).
  • By using the Service, you acknowledge that Content may contain personal or confidential data - before submitting it, make sure that you have the right and legal basis to do so.
  • The Operator may use technical data (e.g. IP address, user agent) for security and abuse prevention purposes, in accordance with the Privacy Policy.

9. Service availability and support

  • The Operator makes reasonable efforts to keep the Service working properly, but does not guarantee uninterrupted availability or error-free operation.
  • The Operator may carry out maintenance, updates and technical downtime.
  • The scope of technical support may depend on the Plan. General contact: privacy@smarttranslate.ai.

10. Liability and exclusions

  • To the fullest extent permitted by law, the Operator shall not be liable for decisions made on the basis of results obtained from the Service or for indirect losses (e.g. loss of profit), unless mandatory law provides otherwise.
  • The User is responsible for verifying the results, particularly in legal, medical, financial, security or other critical uses.
  • The Operator does not guarantee that the results will be free from errors or that they will meet all the User's expectations.

11. Consumers (EU) - right of withdrawal and complaints (if applicable)

  • If you are a consumer in the EU/EEA, you may have specific rights under consumer protection and digital services/content laws.
  • For digital services, if you consent to the service starting before the withdrawal period expires and you are informed of the consequences, you may lose your right of withdrawal for the part of the service already performed - in accordance with the law.
  • You may send complaints or reports regarding the Service to: privacy@smarttranslate.ai (describe the issue and provide your contact details).

12. Suspension and termination of use

  • The Operator may suspend or restrict access to the Service if the User breaches the Terms, the law or the Service's security, as well as in the event of suspected abuse.
  • The User may stop using the Service at any time. If the option to delete the Account is available, the User may use it or contact the Operator.

13. Changes to the Terms

  • The Operator may amend the Terms for important reasons, such as changes in the law, security, the Service's functionality, providers or billing rules.
  • The current version of the Terms is published in the Service together with the date of the last update. Significant changes affecting Accounts or paid plans (if available) will be communicated appropriately.

14. Governing law and final provisions

  • These Terms are governed by the law applicable at the Operator's registered office, subject to mandatory consumer protection provisions.
  • Disputes shall be resolved by the courts competent for the Operator's registered office, unless mandatory law provides otherwise.
  • If any provision of the Terms is found to be invalid, the remaining provisions shall remain in force.

15. Contact

  • For legal, compliance and privacy matters: privacy@smarttranslate.ai.