Terms of Service

Last updated: February 26, 2026

These Terms of Service set out the rules for using SmartTranslate.ai (the "Service") by individuals and business entities. These Terms apply both to publicly available features (e.g. the informational site, waitlist) and to features that require an account, if available.

1. General provisions and acceptance of the Terms

  • By using the Service, you enter into an electronic service agreement with the Operator and accept these Terms.
  • If you do not accept the Terms, do not use the Service.
  • If you use the Service on behalf of a company or organization, you represent that you are authorized to act on its behalf and bind it to these Terms.
  • The Operator may provide the Service in a test version (beta), with limited features and availability.

2. Definitions (summary)

  • "Operator" - the entity operating the SmartTranslate.ai Service.
  • "User" - a person using the Service.
  • "Account" - the User's account in the Service, if registration/login is made available.
  • "Content" - data entered or submitted by the User to the Service, including text and documents for translation, as well as translation settings/profile.
  • "Pricing" / "Plan" - information about the available ways to use the Service, limits, and fees published in the Service (e.g. on the pricing page).

3. Description and scope of the service

  • The Service allows the translation of content and, depending on the Plan, documents using artificial intelligence models and translation profile settings (e.g. industry, style, tone, formality).
  • AI-generated results may contain errors, omissions, inaccuracies, or inappropriate wording and may require human review.
  • The Service is not a sworn translation service or legal, medical, financial, or other professional advice.
  • The Operator may add, modify, or discontinue Service features (including plans, limits, supported formats) in accordance with the rules described in the section on changes to the Terms.

4. Account, login, and security

  • Account creation and login may be handled through a third-party authentication provider (Clerk).
  • Access to login may be temporarily restricted (e.g. to a selected group of users only).
  • The User is responsible for keeping login credentials confidential and for actions taken through their Account.
  • If unauthorized access to the Account is suspected, the User should notify the Operator immediately.

5. User Content and rights

  • The User retains all rights to their Content. The Operator does not acquire ownership rights to User Content.
  • The User grants the Operator a non-exclusive license necessary to provide the service, including processing, analysis, transformation, translation, technical storage, and making results available to the User (e.g. the translated file).
  • The User represents that they have the rights and grounds to submit the Content to the Service (including personal data of third parties, if present in the Content) and that the Content does not violate the law or the rights of third parties.
  • The User is responsible for how the translation results are used and for ensuring their compliance with the law and industry requirements.

6. Permitted use and prohibitions

  • The Service may be used only in compliance with the law and with respect for the rights of third parties.
  • It is prohibited to submit Content that is illegal, infringes copyright, personal rights, legally protected confidential information, or other third-party rights.
  • It is prohibited to use the Service to create or distribute harmful content (e.g. malware, phishing), as well as to circumvent the Service's protections.
  • Excessive, automated, or disruptive use of the Service in a way that may affect its stability (e.g. scripts, bots) is prohibited without the Operator's prior consent.
  • The Operator may apply security and abuse-prevention measures (e.g. limits, rate limiting) and may suspend access in the event of violations.

7. Plans, limits, fees, and billing (if applicable)

  • The Service may offer different Plans, including free and paid ones, with different limits (e.g. character limits per period, available file formats, retention period for translation history).
  • The current description of Plans and pricing is available in the Pricing section of the Service. In the event of any discrepancy between the Pricing section and promotional materials, the Pricing section and these Terms shall prevail.
  • The Operator may introduce payments, subscriptions, invoicing, or billing for business/Enterprise plans. Details (including taxes, invoices, and cancellation terms) will be communicated in the Service or during the purchase process.
  • If the laws applicable to the User provide specific consumer rights (e.g. the right of withdrawal), the Operator will respect them to the extent required by law.

8. Privacy and data

  • We describe the rules for processing personal data in the Privacy Policy, and the rules for cookies in the Cookie Policy (available in the Service).
  • By using the Service, you acknowledge that Content may contain personal or confidential data - before submitting it, make sure you have the right and legal basis to do so.
  • The Operator may use technical data (e.g. IP address, user agent) for security and abuse prevention, in accordance with the Privacy Policy.

9. Service availability and support

  • The Operator makes efforts to ensure the Service works properly, but does not guarantee uninterrupted availability or error-free operation.
  • The Operator may perform maintenance work, updates, and technical outages.
  • The scope of technical support may depend on the Plan. General inquiries: privacy@smarttranslate.ai.

10. Liability and disclaimers

  • To the fullest extent permitted by law, the Operator is not liable for decisions made based on results obtained from the Service or for indirect damages (e.g. lost profits), unless mandatory law provides otherwise.
  • The User is responsible for verifying the results, especially in legal, medical, financial, security, or other critical use cases.
  • The Operator does not guarantee that the results will be free from errors or that they will meet all of the User's expectations.

11. Consumers (EU) - right of withdrawal and complaints (if applicable)

  • If you are a consumer in the EU/EEA, you may be entitled to specific rights under consumer protection laws and laws governing digital services and digital content.
  • For digital services, if you consent to performance beginning before the withdrawal period expires and are informed of the consequences, you may lose the right of withdrawal for the portion of the service already performed, in accordance with the law.
  • You may send complaints or reports regarding the Service to: privacy@smarttranslate.ai (describe the issue and provide contact details).

12. Suspension and termination of use

  • The Operator may suspend or restrict access to the Service if the User violates the Terms, the law, or the Service's security, as well as in the event of suspected abuse.
  • The User may stop using the Service at any time. If an account deletion feature is available, the User may use it or contact the Operator.

13. Changes to the Terms

  • The Operator may change the Terms for important reasons such as changes in law, security, Service functionality, providers, or billing rules.
  • The current version of the Terms is published in the Service together with the last updated date. Material changes affecting Accounts or paid plans (if available) will be communicated in an appropriate manner.

14. Governing law and final provisions

  • These Terms are governed by the law applicable to the Operator's registered office, subject to mandatory consumer protection laws.
  • Disputes will be resolved by the courts having jurisdiction over the Operator's registered office, unless mandatory law provides otherwise.
  • If any provision of these Terms is found invalid, the remaining provisions will remain in effect.

15. Contact

  • For legal, compliance, and privacy matters: privacy@smarttranslate.ai.