Terms of Service

Last updated: 26/02/2026

These Terms of Service set out the rules for using SmartTranslate.ai ("Service") by individuals and businesses. These Terms apply both to publicly available features (e.g. the information page, waiting list) and to features that require an account (if available).

1. General provisions and acceptance of the Terms

  • By using the Service, you enter into an agreement with the Operator for the provision of electronic services and accept these Terms.
  • If you do not accept the Terms, do not use the Service.
  • If you use the Service on behalf of a company/organisation, you confirm that you are authorised to act on its behalf and to bind it to these Terms.
  • The Operator may make the Service available in a test version (beta), with limited features and availability.

2. Definitions (summary)

  • "Operator" - the entity that operates the SmartTranslate.ai Service.
  • "User" - a person using the Service.
  • "Account" - the User's account in the Service, if registration/login functionality is provided.
  • "Content" - data entered or sent by the User to the Service, including text and documents for translation, as well as translation profile/settings.
  • "Pricing" / "Plan" - information about the available ways of using the Service, limits and fees, published in the Service (e.g. on the pricing page).

3. Description and scope of the service

  • The Service enables the translation of content and, depending on the Plan, documents using artificial intelligence models and translation profile settings (e.g. industry, style, tone, formality).
  • Results generated by AI may contain errors, omissions, inaccuracies or inappropriate phrasing and may require human review.
  • The Service does not constitute a sworn translation service or legal, medical, financial or other specialist advice.
  • The Operator may add, modify or withdraw Service features (including plans, limits and supported formats), subject to the rules described in the section on changes to the Terms.

4. Account, login and security

  • Account creation and login may be handled through an external authentication provider (Clerk).
  • Access to login may be temporarily restricted (e.g. to a selected group of users only).
  • The User is responsible for keeping login details confidential and for actions carried out on their Account.
  • If unauthorised access to the Account is suspected, the User should notify the Operator immediately.

5. User Content and rights

  • The User retains all rights to their Content. The Operator does not acquire ownership rights in the User's Content.
  • The User grants the Operator a non-exclusive licence necessary to provide the service, including processing, analysis, transformation, translation, technical storage and making the results available to the User (e.g. the translated file).
  • The User confirms that they have the rights and legal basis to submit the Content to the Service (including personal data of third parties, if present in the Content) and that the Content does not infringe the law or the rights of third parties.
  • The User is responsible for how the translation results are used and for ensuring they comply with the law and industry requirements.

6. Permitted use and prohibitions

  • The Service may only be used lawfully and with respect for the rights of third parties.
  • It is prohibited to submit Content that is unlawful or infringes copyright, personal rights, legally protected confidential information or other rights of third parties.
  • It is prohibited to use the Service to create or distribute harmful content (e.g. malware, phishing), or to bypass the Service's security measures.
  • It is prohibited to use the Service excessively, automatically or disruptively in a way that may affect its stability (e.g. scripts, bots) without the Operator's prior consent.
  • The Operator may use security and anti-abuse mechanisms (e.g. limits, rate limiting) and may suspend access in the event of violations.

7. Plans, limits, fees and billing (if applicable)

  • The Service may offer different Plans (including free and paid ones) with different limits (e.g. character limits per period, available file formats, retention period for translation history).
  • The current description of the Plans and prices is available in the Pricing section of the Service. If there is any discrepancy between the Pricing section and promotional materials, the Pricing section and these Terms prevail.
  • The Operator may introduce payments, subscriptions, invoicing or billing for business/Enterprise plans. Details (including taxes, invoices and cancellation terms) will be communicated in the Service or during the purchase process.
  • If the laws applicable to the User provide for specific consumer rights (e.g. the right to cancel), the Operator will respect them to the extent required by law.

8. Privacy and data

  • We describe the rules for processing personal data in the Privacy Policy, and cookie rules in the Cookie Policy (available in the Service).
  • By using the Service, you acknowledge that Content may contain personal or confidential data - before submitting it, make sure you have the right and legal basis to do so.
  • The Operator may use technical data (e.g. IP address, user agent) for security and abuse prevention purposes, in accordance with the Privacy Policy.

9. Service availability and support

  • The Operator makes every effort to ensure that the Service operates properly, but does not guarantee uninterrupted availability or error-free operation.
  • The Operator may carry out maintenance, updates and technical outages.
  • The scope of technical support may depend on the Plan. General enquiries: privacy@smarttranslate.ai.

10. Liability and disclaimers

  • To the fullest extent permitted by law, the Operator is not liable for decisions made on the basis of results obtained from the Service, or for indirect damages (e.g. loss of profit), unless mandatory provisions of law provide otherwise.
  • The User is responsible for verifying the results, especially in legal, medical, financial, safety-critical or other critical uses.
  • The Operator does not guarantee that the results will be free from errors or that they will meet all the User's expectations.

11. Consumers (EU) - cancellation and complaints (if applicable)

  • If you are a consumer in the EU/EEA, you may be entitled to specific rights under consumer protection and digital services/content laws.
  • In the case of digital services, if you consent to performance beginning before the cancellation period ends and you are informed of the consequences, you may lose the right to cancel the part of the service already performed - in accordance with the law.
  • You may send complaints or reports regarding the Service to: privacy@smarttranslate.ai (please describe the issue and provide contact details).

12. Suspension and termination of use

  • The Operator may suspend or restrict access to the Service if the User breaches the Terms, the law or the Service's security, as well as where abuse is suspected.
  • The User may stop using the Service at any time. If the account deletion function is available, the User may use it or contact the Operator.

13. Changes to the Terms

  • The Operator may amend the Terms for valid reasons, such as changes in the law, security, Service functionality, providers or billing rules.
  • The current version of the Terms is published in the Service together with the date of the last update. Significant changes concerning Accounts or paid plans (if available) will be communicated appropriately.

14. Governing law and final provisions

  • These Terms are governed by the law applicable to the Operator's registered office, subject to mandatory consumer protection provisions.
  • Disputes will be resolved by the courts competent for the Operator's registered office, unless mandatory provisions provide otherwise.
  • If any provision of the Terms is found to be invalid, the remaining provisions will remain in force.

15. Contact

  • For legal, compliance and privacy matters: privacy@smarttranslate.ai.