Terms of Service

Last updated: 26/02/2026

These Terms of Service set out the rules for using the SmartTranslate.ai service ("Service") by individuals and business entities. These Terms apply both to publicly available features (e.g. the information page, waitlist) and to features that require an account (if available).

1. General provisions and acceptance of the Terms

  • By using the Service, you enter into an agreement with the Controller for the provision of electronic services and accept these Terms of Service.
  • If you do not accept the Terms, do not use the Service.
  • If you use the Service on behalf of a company/organisation, you declare that you are authorised to act on its behalf and to bind it to these Terms of Service.
  • The Controller may make the Service available in a test version (beta), with limitations on features and availability.

2. Definitions (summary)

  • "Controller" - the entity operating the SmartTranslate.ai Service.
  • "User" - a person using the Service.
  • "Account" - the User's account in the Service, if registration/login functionality is made available.
  • "Content" - data entered or uploaded by the User into the Service, including text and documents for translation as well as translation profile/settings.
  • "Pricing" / "Plan" - information about the available ways to use the Service, limits and fees, published in the Service (e.g. on the pricing page).

3. Description and scope of the service

  • The Service enables the translation of content and, depending on the Plan, documents using artificial intelligence models and translation profile settings (e.g. industry, style, tone, formality).
  • AI-generated results may contain errors, omissions, inaccuracies or inappropriate wording and may require human review.
  • The Service is not a sworn translation service and does not provide legal, medical, financial or other specialist advice.
  • The Controller may introduce, modify or withdraw Service features (including plans, limits and supported formats) in accordance with the rules described in the section on changes to the Terms.

4. Account, login and security

  • Account creation and login may be handled using an external authentication provider (Clerk).
  • Access to login may be temporarily restricted (e.g. to a selected group of users only).
  • The User is responsible for keeping login details confidential and for actions carried out through their Account.
  • If unauthorised access to the Account is suspected, the User should notify the Controller immediately.

5. User Content and rights

  • The User retains the rights to their Content. The Controller does not acquire ownership rights in the User's Content.
  • The User grants the Controller a non-exclusive licence necessary to provide the service, including processing, analysis, transformation, translation, technical storage and making the results available to the User (e.g. a file after translation).
  • The User declares that they have the rights and grounds to submit the Content to the Service (including personal data of third parties, if present in the Content) and that the Content does not infringe the law or the rights of third parties.
  • The User is responsible for how the translation results are used and for ensuring their compliance with the law and industry requirements.

6. Permitted use and prohibitions

  • The Service may be used only in accordance with the law and with respect for the rights of third parties.
  • It is prohibited to submit illegal Content that infringes copyright, personal rights, legally protected secrets or other rights of third parties.
  • It is prohibited to use the Service to create or distribute harmful content (e.g. malware, phishing), as well as to circumvent the Service's safeguards.
  • It is prohibited to use the Service excessively, automatically or disruptively in a way that may affect its stability (e.g. scripts, bots) without the Controller's prior consent.
  • The Controller may apply security and abuse-prevention mechanisms (e.g. limits, rate limiting) and may suspend access in the event of violations.

7. Plans, limits, fees and billing (where applicable)

  • The Service may offer different Plans (including free and paid ones) with different limits (e.g. character limit per period, available file formats, storage period for translation history).
  • The current description of Plans and prices is available in the Pricing section of the Service. If there is any discrepancy between the Pricing section and promotional materials, the Pricing section and these Terms of Service shall prevail.
  • The Controller may introduce payments, subscriptions, invoicing or billing for business/Enterprise plans. Details (including taxes, invoices and cancellation terms) will be communicated in the Service or during the purchase process.
  • If the law applicable to the User provides for specific consumer rights (e.g. the right to cancel), the Controller will respect them to the extent required by law.

8. Privacy and data

  • The rules for processing personal data are described in the Privacy Policy, and the cookie rules are described in the Cookies Policy (available in the Service).
  • By using the Service, you acknowledge that the Content may contain personal or confidential data - before submitting it, make sure that you have the right and basis to do so.
  • The Controller may use technical data (e.g. IP address, user agent) for security and abuse prevention purposes, in accordance with the Privacy Policy.

9. Service availability and support

  • The Controller makes reasonable efforts to ensure the Service operates properly, but does not guarantee uninterrupted availability or the absence of errors.
  • The Controller may carry out maintenance, updates and technical outages.
  • The scope of technical support may depend on the Plan. General enquiries: privacy@smarttranslate.ai.

10. Liability and disclaimers

  • To the fullest extent permitted by law, the Controller is not liable for decisions made on the basis of results obtained from the Service or for indirect losses (e.g. loss of profit), unless mandatory law provides otherwise.
  • The User is responsible for checking the results, especially in legal, medical, financial, security or other critical use cases.
  • The Controller does not guarantee that the results will be free from errors or that they will meet all of the User's expectations.

11. Consumers (EU) - right to cancel and complaints (where applicable)

  • If you are a consumer in the EU/EEA, you may be entitled to specific rights under consumer protection law and laws on digital services and digital content.
  • For digital services, if you consent to the service starting before the cancellation period ends and you are informed of the consequences, you may lose the right to cancel in respect of the service already provided - in accordance with the law.
  • Complaints or reports relating to the Service may be sent to: privacy@smarttranslate.ai (describe the issue and include your contact details).

12. Suspension and termination of use

  • The Controller may suspend or restrict access to the Service if the User violates the Terms, the law or the Service's security, as well as in the event of suspected abuse.
  • The User may stop using the Service at any time. If the account deletion feature is available, the User may use it or contact the Controller.

13. Changes to the Terms

  • The Controller may amend the Terms for important reasons, such as changes in the law, security, the Service's functionality, providers or billing rules.
  • The current version of the Terms is published in the Service together with the date of the last update. Significant changes concerning Accounts or paid plans (if available) will be communicated appropriately.

14. Governing law and final provisions

  • These Terms are governed by the law applicable to the Controller's registered office, subject to mandatory consumer protection laws.
  • Disputes will be settled by the courts having jurisdiction over the Controller's registered office, unless mandatory law provides otherwise.
  • If any provision of these Terms is found to be invalid, the remaining provisions shall remain in force.

15. Contact

  • For legal, compliance and privacy matters: privacy@smarttranslate.ai.